At BrixFix, we take pride in the quality of our products. Please read this policy carefully before placing an order, as it governs cancellations, returns, and refunds for all purchases made on brixfix.in ("the Website").

1. Order Cancellation

1.1 Orders can be cancelled only before the order has been dispatched from our warehouse.

1.2 To cancel an order, please contact us immediately via WhatsApp at +91-9160000000 or through our [Contact Us] page, quoting your order number.

1.3 Once an order has been dispatched, it cannot be cancelled under any circumstances.

1.4 If a cancellation request is approved before dispatch, a full refund will be initiated to the original payment method within [7–10] business days.

2. Returns

2.1 BrixFix does not accept returns. All sales are final once an order has been dispatched, except as expressly provided in Section 3 (Damaged, Defective, or Incorrect Items) below.

2.2 We encourage customers to carefully review product descriptions, images, age recommendations, and specifications before completing a purchase.

3. Damaged, Defective, or Incorrect Items

3.1 In the event that you receive a product that is damaged, defective, or different from what you ordered, please notify us within [48/72] hours of delivery by writing to us via WhatsApp at +91-9160000000 or the Contact Us page, along with:

• Your order number
• Clear photographs/video of the product and packaging showing the issue
• A brief description of the problem

3.2 Upon verification, BrixFix will, at its discretion, offer one of the following:

• A free replacement of the same product, subject to availability; or
• A refund to the original payment method.

3.3 Claims raised after the stipulated time window, or without adequate proof, may not be entertained.

3.4 This clause does not apply to damage caused by misuse, improper assembly, normal wear and tear, or handling after delivery.

4. Refunds

4.1 Approved refunds (for cancellations before dispatch, or verified damaged/defective/incorrect items) will be processed to the original payment method within [7–10] business days of approval.

4.2 Actual credit to your account may take additional time depending on your bank or payment provider.

5. Non-Returnable Circumstances

BrixFix will not accept claims or offer refunds/replacements in the following cases:

• Change of mind after delivery
• Products used, assembled, or altered by the customer, where the claim is unrelated to a manufacturing defect
• Delay in raising a complaint beyond the stipulated window
• Failure to provide adequate proof of damage/defect upon request

6. Contact Us

For any questions regarding this policy, please reach out to:

BrixFix CA Site no 1, HAL Stage, Behind Hotel Leela Palace, Kodihally, HAL II Stage, Bangalore, Karnataka 560008, India WhatsApp: +91-9160000000

This policy is subject to change without prior notice. Please review this page periodically for updates.