Frequently Asked Questions
Is BrixFix a new brand?
Yes! We've just launched in India with our debut set, Ganesha Powerbrix, bringing a fresh, culturally-inspired take on building blocks. More sets are on the way.
Are BrixFix bricks compatible with other building block brands?
BrixFix bricks are designed to work within the BrixFix ecosystem. Compatibility with other brands' bricks is not guaranteed and we recommend using BrixFix pieces together for the best building experience.
Are the bricks made of safe material?
Yes. BrixFix bricks are made from child-safe, non-toxic, BPA-free materials and are tested to meet applicable toy safety standards.
How durable are the bricks?
BrixFix bricks are built for repeated assembly and disassembly. With normal use, they're designed to last through many build-and-rebuild cycles.
What if my set is missing a piece?
Contact us via WhatsApp at +919632501302 with your order number and the missing piece details (a photo of the instruction manual page showing the piece helps us identify it quickly), and we'll arrange a replacement.
What if a piece is broken or defective on arrival?
Please let us know within [48/72] hours of delivery with photos of the affected piece, and we'll send a replacement as per our Cancellation & Return Policy.
Do you sell individual/replacement bricks separately?
Currently, individual bricks are not sold separately. For missing or damaged pieces from a purchased set, please reach out to our support team.
Do I need the app to enjoy the product?
No — every set is a complete, standalone building experience. The app adds an extra layer of digital play once the build is complete.
How do I unlock my build in the app?
Download the BrixFix app (Google Play / App Store), scan your completed build, and enter the activation code found on the collector's card inside the box.
Is the app free?
Yes, the BrixFix companion app is free to download and use.
Can I use one activation code on multiple devices?
No, each activation code is linked to one build and is for one-time use only.
What if my activation code doesn't work or has already been used?
Contact us via WhatsApp with your order number and we'll help resolve it.
What if my activation code doesn't work or has already been used?
Contact us via WhatsApp with your order number and we'll help resolve it.
Is the app safe for children to use?
The app is designed with a young audience in mind. We recommend parental supervision, especially for account setup and any in-app purchases or online features.
What is your return policy?
BrixFix does not accept returns for change of mind. If you receive a damaged, defective, or incorrect item, please refer to our Cancellation & Return Policy for next steps.
How do I contact BrixFix for support?
Reach us anytime via WhatsApp at +919632501302 , or through the Contact Us page on our website.
Is BrixFix suitable as a gift?
Yes! Our sets combine building, culture, and digital play, making them a unique gift for kids and building-block enthusiasts alike. Check the recommended age range before gifting.
Does the packaging include assembly instructions?
Yes, every set includes clear step-by-step instructions inside the box, along with the activation card for the companion app.